NOTE - The following fees will apply to all payments made online:

                                                                                                                             FEE

                                                All payments posted up to $116.50                    $3.50

                                                                     All payments $116.51 and over will be charged a 3% Fee   


Payments must be received on or before the due date or a late fee will be charged at a rate of 10% of the current bill

If your service is terminated you may be subject to additional charges involving reconnect fees and deposit requirements in order to restore service.

YOU HAVE THE RIGHT TO CHALLENGE THE TERMINATION IF YOU BELIEVE ANY OF THE FOLLOWING CONDITIONS APPLY TO YOU:

1.    Any portion of the bill is in dispute
2.    You are being charged for service not received
3.    The information on front is incorrect
4.    You are unable to pay the bill in accordance with the billing, and termination of service would be especially dangerous to the health or safety of a member of your household.
5.    You are able to pay only installments

    If the reason for your challenge is 1, 2 or 3 above, you will have to pay any amount not in dispute.  If the reason for your challenge is 4 or 5, we will attempt to negotiate a deferred payment agreement with you.

    YOU MUST NOTIFY US BEFORE THE DATE OF TERMINATION IN ORDER TO PROTECT YOUR RIGHTS UNDER THIS RULE:

    Contact must be made in person: Jane Lew PSD, 68 Park Ave., Jane Lew, WV  26378.      Phone: 304-884-7111

    Hours:  Monday – Friday 8:00 am to 4:00 pm  


    You should also inform us if you are 65 years or older, or regardless of age, if you are physically, mentally, or emotionally incapacitated.

    Once you have notified us of your challenge, we will schedule a meeting at our business office and try to resolve your problem.  At your option, the discussion of your challenge may be made over the telephone.  IF YOU ARE NOT SATISFIED WITH OUR DECISION AT THIS MEETING, YOU WILL HAVE SEVEN DAYS IN WHICH TO FILE A CHALLENGE WITH THE PUBLIC SERVICE COMMISSION OF WEST VIRGINIA.  You will be required to pay your current bill while the challenge is pending.  There is no charge associated with filing a challenge and you may do so without the assistance of an attorney.


    To file a challenge with the PSC, you may call this toll free telephone number 1-800-344-5113 or write to this address:

        Utility Challenge
        Public Service Commission of West Virginia
        PO Box 812
        Charleston, WV  25323